Frequently Asked Questions

Q: Should I tip my chauffeur?

A: Yes, if the client is pleased with the service they received. A recommended 20% gratuity is included in the quoted price for your convenience. However, whether a gratuity of any amount is given is up to the client.

Q: When will my credit card be charged?

A: A pre-authorization of your card is done 48 hours in advance of your pickup time. We will charge your card after the reservation has been completed within 24 to 48 hours.

Q: How far in advance should I make my reservation?

A: This does vary based on the time of year. Sedan reservations should be called in within 24 hours of the pickup date. We do try to accommodate all last minute requests for transportation, but cannot always guarantee that there are vehicles available. All specialty vehicle reservations should be called in well in advance of the event date.

Q: What comes in a limousine or luxury bus in the way of drinks, food, etc.?

A: Our limousine and luxury buses are prepared with ice, bottled water, sodas, individual snacks and cups. Alcohol is not provided. Alcoholic beverages are permitted as long as every passenger riding in the vehicle is over the age of 21.

Q: Can we bring coolers on any vehicles?

A: Yes you can. However, there are no kegs or party-balls allowed.

Q: Is smoking allowed in the vehicles?

A: No, smoking is strictly prohibited in all vehicles.